650K
employee ecosystem
Owned Amazon’s Remote Identity Verification product across portal, chatbot, and case-management channels.
25% faster verificationAmazon
Principal Product ManagerEnterprise AI, Internal Tools & Regulated Products
Enterprise products built for adoption.
I build enterprise products that turn complex, regulated workflows into secure systems people adopt.
Former Amazon Senior Technical Product Manager · AWS AI & Cloud Strategy
8+ years owning technical products and platforms, supported by 20+ years in enterprise technology.
- Enterprise AI adoption
- Internal tools
- Identity & security
- Cloud-platform strategy
- Regulated products
Career footprint
Product, platforms, and regulated enterprise systems.
Proof before pedigree
Three outcomes.
One product lane.
The throughline is consistent: find the enterprise friction, turn it into a product decision, and stay through adoption.
$23.5M
ARR influenced
Built an enterprise AI and cloud adoption roadmap across seven business units inside a $91.7M portfolio.
7 business units alignedAWS
3×
revenue growth (contribution)
Led the rebuild of core payment, transaction, and balance workflows for a top-ranked mobile app.
Also contributed to 54% higher satisfactionAmerican Express
Selected product work
Problem. Judgment.
Shipped outcome.
Three short case studies across internal identity, enterprise AI adoption, and regulated customer workflows.
01
Identity & internal platforms
Amazon
Senior Technical Product Manager
Jun 2022 – Jan 2024
Remote Identity Verification for a 650,000-employee ecosystem
01 / Friction
Identity checks were fragmented across the IT portal, chatbot, and case-management experience, creating avoidable friction at enterprise scale.
02 / Product decision
Owned the product lifecycle and aligned engineering, operations, and support teams around one secure verification journey and shared launch criteria.
03 / Outcome
Reduced verification time 25% while extending a consistent identity workflow across a 650K-employee ecosystem.
- 650K-employee ecosystem
- 25% faster
- 3 support channels
02
Enterprise AI & cloud adoption
Amazon Web Services
Senior Customer Solutions Manager
Jan 2024 – Apr 2026
One adoption roadmap across seven business units
01 / Friction
Seven business units were evaluating cloud and AI independently, slowing decisions across a complex $91.7M portfolio.
02 / Product decision
Built a cross-functional alignment model, an executive operating cadence, and repeatable technical workshops that translated platform choices into measurable business outcomes.
03 / Outcome
Influenced $23.5M in ARR, earned 9.7/10 workshop satisfaction, and established a shared multi-year platform roadmap.
- $23.5M ARR influenced
- $91.7M portfolio
- 9.7/10 CSAT
03
Regulated product workflows
American Express
Senior Product Manager
Aug 2018 – Dec 2020
Core payment experiences rebuilt around customer signal
01 / Friction
Core payment, transaction, and card-balance journeys needed modernization without compromising a highly regulated, high-volume mobile experience.
02 / Product decision
Used real-time analytics and clear product outcomes to sequence the roadmap and align engineering, design, and business teams through launch.
03 / Outcome
Contributed to 3× revenue growth and a 54% increase in customer satisfaction within 12 months.
- Contributed to 3× revenue growth
- Contributed to 54% higher satisfaction
- 12 months
Product thinking in public
Field notes,
not thought pieces.
Practical decision tools and retrospectives for teams moving complex products from concept to trusted use.
Product retrospective01 / 7 min
How a Payment App Rebuild Contributed to 3× Revenue Growth
Why customer behavior, instrumentation, and sequencing mattered more than the payment interface itself.
Read the field noteProduct operating model02 / 6 min
What Amazon’s Working Backwards Method Taught Me About Product
How a PR/FAQ turns customer ambiguity into a decision-ready product narrative before teams commit to build.
Read the field noteAI adoption framework03 / 7 min
Why Most Enterprise AI Pilots Die Before Production
The product, governance, and measurement gaps that separate a compelling prototype from an adopted system.
Read the field noteCareer history
The concise
version.
A product career built on technical depth: from enterprise infrastructure to customer workflows, internal platforms, and AI adoption.
- 01
Amazon Web Services
Jan 2024 – Apr 2026
Senior Customer Solutions Manager
Enterprise AI & Cloud Adoption
Led enterprise AI, cloud-platform adoption, and technical delivery across seven business units and a $91.7M portfolio.
- 02
Amazon
Jun 2022 – Jan 2024
Senior Technical Product Manager
Owned Remote Identity Verification across a 650K-employee ecosystem; separately automated workflows for 1.5K IT engineers.
- 03
Wells Fargo
Jul 2021 – Jun 2022
Senior Product Management Lead
Led product strategy and quantitative prioritization for the mobile-app relaunch, contributing to a 10-point NPS improvement.
- 04
Fidelity Investments
Jan 2021 – Jul 2021
Director of Product Management
Led an agile squad building HSA payment workflows for large health-expense-management clients.
- 05
American Express
Aug 2018 – Dec 2020
Senior Product Manager
Owned mobile payment, transaction, and card-balance experiences informed by real-time customer analytics.
- 06
American Express
Oct 2013 – Aug 2018
Senior Infrastructure Engineer
Built enterprise mobility platforms, including a BYOD program that delivered $2.5M in annual savings.
Verified credentials
Current AWS certifications.
- AWS Solutions Architect – Associate
- AWS AI Practitioner
- AWS Cloud Practitioner
Start with the problem
Building an enterprise product people need to trust?
I’m focused on principal and senior product roles across enterprise AI, internal tools, identity and security, cloud-platform strategy, and regulated products.